Privacy Policy

This privacy notice explains how Epoxy Online (Epoxy & Co. Canada) – collect, use, disclose and otherwise treat personal information. (Defined below.)

This privacy notice describes what personal information we collect, why we do it, how we use it, and with whom we may share it.

We may make changes to this privacy notice, as well as apply any changes to information previously collected, by law. When we make material changes to this privacy notice, we will notify you by posting the updated version on our website, and we will update the effective date at the end of the notice.



This privacy notice applies to the personal information we collect and use when you:
– visit, shop and interact with our and websites;
– participate in one of our trainings
– communicate with us by phone, email, social media or any other means.


Personal information relates to an identifiable individual. They do not include your business contact details or any anonymous or aggregate information that does not identify you.

Usually, Epoxy Online (Epoxy & Co. Canada) collects your information when you give it to them directly. For example, when you set up a profile in the online Epoxy system, make a purchase, attend training. We automatically collect technical data when you interact with our websites.

IP Address

We may collect your IP address when you visit our websites to help us diagnose problems, for system administration, to report aggregated data to our partners, and to verify the use of our websites. Normally, we do not link IP addresses to anything identifiable.

Cookies and other technologies

As with many websites, we use “cookies” and other similar tracking technologies (such as pixel tags, scripts, ETag entity tags, and web beacons) on our websites. A cookie is a small text file installed on your computer or other device that allows the website to recognize you. It consists of a unique number that sets you apart from other visitors. It does not contain any personal details. This means that it is very difficult to identify you personally on the basis of such cookies or to identify you when you visit third party websites.

We use two types of cookies on our websites, persistent cookies and session cookies. Persistent cookies remain on your device after you leave the website, while temporary cookies are deleted from your device when you close your browser. Depending on the type, cookies may be necessary for the website to function, to improve performance, or to help us recognize you, such as when you log into your Epoxt account online (Epoxy et Cie Canada). We collect this data to help us analyze our website traffic, performance, content structure, better reflect visitor preferences, pre-populate information so you don’t have to enter it every time, track usage and tailor ads to your preferences.

Our external service management providers use third party cookies or other digital markers to help us update and improve our websites and deliver interest-based advertising.

A Flash cookie is a data file installed on a device by the Adobe plug-in. It may be already integrated or you can download it to your device. We use Flash cookies to activate Flash options and remember your preferences.

Navigation path / click tracking

These technologies allow us to count visitors to our websites, track user navigation, count how many of our emails have actually been opened, or count how many particular links in an email have actually been viewed. 

Google’s analytical procedures

We use analytical procedures from Google, a web analysis service of Google Inc. These use cookies to analyze your use of websites, to produce reports on visitor activity for us and to provide more related services. to the use of websites and the Internet. Although this information is collected by Google’s ad settings, it is not provided to us in a way that identifies you personally. 

Targeted advertising

Targeted or interest-based advertising are programs that display advertisements based on information about your online activities, such as the measurements you take when visiting the website. This information helps us understand your interests so that we can display advertisements that you may enjoy and not waste your time with advertisements that are not of interest to you. We use third party technologies, including their own social media platforms, to show you targeted advertisements.

We use the advertising platforms of Facebook and other companies to promote interest-based ads to you and to measure how users interact with those ads. We do this by using web tracking tools to convert the email address, phone number, or other contact information you provide to us into a unique value that these platforms can compare to a unique value created from the information you provided to them. Also, some of this data is used to help identify other people with similar demographics who might also enjoy watching these ads. The data remains anonymous. Please visit Facebook for information on Facebook’s advertising privacy policies and how to opt out If you no longer wish to receive our targeted ads, please change your social media advertising settings and use the option to unsubscribe in the ad. 

In order for us to provide our products and services to you, we need the help of third parties. Epoxy Online (Epoxy & Co. Canada) may use and share your personal information with affiliated and unaffiliated third parties (partners, service providers, agencies, and other organizations) for the purposes of assisting:

  • Process payments and verify credit card details
  • Provide customer service
  • Store and secure data
  • Contribute to promotional, advertising and marketing initiatives

We may share personal information with a government, regulator or law enforcement agency based on requests from those agencies, if disclosure is required or permitted by law. We may also do so to protect Epoxy Online (Epoxy Inc. Canada) or its employees or customers, to take action regarding illegal activity or breach of terms, or as otherwise required or permitted by law.

We employ reasonable security measures to protect personal information against loss, unauthorized use, access, tampering, modification, disclosure or destruction, whether physical, organizational and technological.

If we use external service providers, we require them to use safeguards similar to ours. We also ask them to limit access to your personal information and to keep it strictly confidential. These providers may only use your personal information for the purposes for which it was collected. 

If you would like to: access, correct, amend or delete any personal information we have about you, file a complaint, or simply want more information, contact our Privacy Standards Officer at Paulo Gervais Président